Privacy Policy

1. Information We Collect

We may collect the following types of personal and behavioral data:

A. Personal Information

• Full name
• Phone number
• Email address
• Messages exchanged with our business (including WhatsApp messages)
• Information provided in forms, surveys, or campaign fields

B. Technical Information

• IP address
• Device and browser details
• Approximate location
• Usage patterns and interaction behaviour

C. Behavioral & Interaction Data

• Shopping preferences or interest categories
• Deal/campaign engagement history
• Clicks and response actions
• Membership or subscription details (if applicable)

Information is collected through:

• Website forms
• WhatsApp interactions
• Analytics tools
• Third-party integrations

2. How We Use Your Information

We use your data for the following purposes:

A. Communication & Support

• Sending order updates, confirmations, reminders, alerts
• Providing customer support
• Sharing feedback or survey messages

B. Marketing & User Engagement

• Sending personalized offers and promotions
• Delivering flash sale alerts, deal notifications, or campaign updates
• Recommending products, deals, or services based on your preferences

C. Platform & Service Operations

• Managing your membership, subscription, or service access
• Improving automation, chatbot flows, and service performance
• Conducting analytics to enhance user experience

D. Legal & Compliance

• Meeting regulatory or record-keeping requirements
• Maintaining logs and preventing misuse

We do not use your data for any unlisted purpose.

3. Data Sharing With Third Parties

We may share your data with trusted service providers such as:

• CRM or customer database systems
• Analytics and tracking platforms
• WhatsApp Business API solution providers
• Cloud hosting or infrastructure partners
• Payment gateways or logistics partners (only if applicable)

These partners follow strict confidentiality and data protection standards.

We never sell your personal data.

4. User Consent

By:

• Submitting your phone number
• Interacting with our website
• Engaging with us on WhatsApp

...you consent to receiving WhatsApp messages from Whatsy or our clients, including:

• Service updates
• Support messages
• Promotional offers (if applicable)

You also consent to the processing of your data as described in this policy.

5. Opt-Out / Unsubscribe

You may opt out at any time by:

• Sending "STOP" or "UNSUBSCRIBE" on WhatsApp
• Emailing us at support@whatsy.com
• Clicking the unsubscribe link (if provided)
• Submitting a request via our website support page

Your opt-out request will be processed within a reasonable timeframe.

6. Data Retention

We retain your information for as long as needed for:

• Service fulfilment
• Customer support
• Legal compliance
• Business operations

After that, data is securely deleted or anonymised.

7. Data Security

We safeguard your data using:

• Secure servers
• SSL-encrypted communication
• Firewalls and access restrictions
• Multi-factor authentication for sensitive access

However, no online platform can guarantee 100% security.

8. Legal Compliance

Whatsy adheres to:

• Applicable local data protection laws
• Indian IT Act, 2000 (where relevant)
• GDPR principles (where applicable)
• Meta's WhatsApp Business Platform guidelines

9. Policy Updates

We may update this Privacy Policy occasionally. Any changes will be reflected with a new "Last Updated" date at the top.